Specialist Operations Associate

What we do

Passionfruit is the world’s fastest-growing marketing freelancer platform, having raised $13.3m across seed and Series A rounds from top VCs in Europe and the US. Our goal is to create a sustainable and rewarding alternative to full-time work by offering a platform where anyone can work, learn, and earn as a freelancer. For many, freelancing is a difficult and unpredictable career choice, often leading back to full-time employment. Passionfruit aims to change that, making freelancing a viable long-term option for those who want it.

Client wise - we are focused on transforming how businesses manage talent, specifically in marketing departments, which currently rely on expensive agencies or full-time hiring. Both options are problematic: agencies are costly and often unreliable, while full-time hiring is stalled after continual layoffs. Passionfruit provides a third solution - an agile talent layer that allows businesses to plug in specialist freelance marketing talent as needed. This approach is more efficient and impactful, helping businesses build teams with the exact skill sets they require. As we continue to grow, our challenge is to expand our reach and become a critical partner for brands across the USA and UK/Europe.

Who you are

• Super organised task master - able to manage several projects at one time, across multiple teams and stakeholders.
• Has an interest in marketing and what it takes to be truly impressive in the space.
• An overachiever at heart who always goes above and beyond to reach their goals.
• Always making an effort to learn and absorb new information.
• Keen attention to detail.

Key Responsibilities

1. Matching specialists to live projects

• Working closely with our sales teams to find and match marketing specialists with new and existing clients.
• This can sometimes include sourcing new candidates that would be a good fit. For more specific projects you’ll be required to use LinkedIn Recruiter to find the perfect matches for a client's needs.
• Proactive sourcing is also required from time to time, using sales analytics to forecast.

2. Managing the freelance community within Passionfruit

• Acting as the first point of contact for our pool of specialists when they need guidance. This includes helping to get them set up on our platform so that their profile is visible and appealing for future projects.

3. Working closely with our tech team to feedback on the product offering

• Continually communicating with the Passionfruit Product team to ensure that specialists are getting everything they need from the platform, and it is facilitating deals.
• Equally responsible for product adoption amongst the specialist community and notifying the team of any bugs or issues that are popping up frequently.

What a Passionfruiter looks like:

• High energy and ‘get up and go’ attitude - enjoys keeping up with the pace and energetic environment of a fast moving startup
• Intelligent thinker, exhibiting high IQ as much as EQ - always thinking outside of the box with a people-first empathy approach always
• Comfortable getting uncomfortable - adapting quickly to challenges and changing landscapes
• A lifelong learner - going out of your way to find coaching and learning opportunities

Working hours and location

Location: London, Chancery Lane
Hours: 9-6pm
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For more information or to apply to this role please contact issah@usepassionfruit.com